User Research and Design Lead

Remote
Full Time
Experienced
Based in the Washington, D.C. Metro area, Pivot Path Solutions, LLC is a government contracting and management consulting firm that offers enterprise IT solutions, strategic planning, organizational development, and business transformation services to help customers adapt and thrive in changing market conditions. We bring passion, sincerity and integrity to every product and service we provide to our customers. Pivot Path Solutions is currently seeking a highly skilled and motivated User Research and Design Lead to lead and manage critical programs a Federal customer. The User Research and Design Lead must have a full understanding of the research approach and design patterns to be used by the development team and will be responsible for ensuring that the development team follows that approach. This person will have experience as a user experience researcher or design. This is a remote position, but candidates are strongly preferred in the District of Columbia, Maryland, or Virginia (DMV) area.

Key Responsibilities:
  • Experience in collecting end-user feedback and engaging them in product development practices continually
  • Ability to uncover and understand a current system’s design debt and plan to reduce that debt via research and design activities
  • Ability to clearly communicate user-centered methods and their value to the broader team
  • Experience in facilitating collaborative decision-making through stories drawn from research to build shared understanding
  • Experience in guiding product development work by utilizing appropriate design artifacts — this could include wireframes, sitemaps, flowcharts, storyboards, user stories, user journey mapping, or other innovative approaches
  • Experience integrating UX into agile development sprints, coordinating with the cross functional team to achieve a strategic vision
  • Ability to standardize to a design system for product development
  • Accessible design (inclusive design) expertise
  • Experience with developing and maintaining usability research plans
  • Experience with USWDS design system (or comparable design systems)
What We Offer:
Pivot Path Solutions strives to attract, motivate, and retain the best people in the industry. Our benefits package reflects our continued commitment to our employees by prioritizing the health and well-being of each member. These benefits include:
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Generous Contribution on Dental and Vision Insurances 
  • 100% Employer Paid Group Life Insurance, Short Term and Long-Term Disability 
  • Safe Harbor 401(K) Plan
  • Health Saving Account (HSA) 
  • Healthcare Flexible Saving Account (FSA) and Dependent Care FSA
  • Education Reimbursement 
  • Employee Referral Program
U.S Citizenship  is required for this specific opportunity and all selected applicants will be subject to a government security investigation. This includes but not limited to; meeting the eligibility requirements for access to classified information and the ability to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment verification, education verification, drug testing, and creditworthiness.
Pivot Path Solutions, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

 
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